Hawaiian Airlines

An app and check-in kiosk for smooth and worry free travel to paradise.

A Hawaiian Airlines airplane flies over a scenic coastline with lush green mountains and blue ocean waters
A Hawaiian Airlines airplane flies over a scenic coastline with lush green mountains and blue ocean waters
A Hawaiian Airlines airplane flies over a scenic coastline with lush green mountains and blue ocean waters
Apps
Connected Products

Summary

Hawaiian Airlines and ArcTouch collaborated on an app and a check-in kiosk designed to alleviate day-of-travel stress and help guests have a smooth journey to paradise.

The app features a personalized home screen experience that intelligently surfaces key travel information at just the right time.

The kiosk makes self-service check-in at the airport a breeze, and an Alexa voice skill provides pre-travel guidance, like TSA wait times.

Check-in and get your boarding pass

The app helps passengers check in quickly and avoid ticket lines. Digital boarding passes are easily accessible, even when offline.

Get real-time flight updates

Passengers receive timely notifications of any changes in the flight status, such as gate changes or departure delays.

Enjoy a smooth trip to paradise

The app features turn-by-turn walking directions to the gate and baggage claim, along with real-time chat with customer service.

Highlights

Book flights and explore island destinations

Save time with self-service check-in

Walking directions to gate and baggage claim

Watch movies and TV shows in-flight

Live baggage tracking from plane to carousel

Cross-platform Xamarin app for iOS and Android

Cross-platform

Xamarin app for iOS and Android

Connected App

Inflight Entertainment integration

Location-aware

Terminal directions uses current location

An elderly man in a blue shirt shows his Hawaiian Airlines app by ArcTouch to a smiling woman at a counter. The woman, wearing a blue uniform and flower in her hair, points to the phone.
“Working with ArcTouch, we rigorously focused on improving the day-of-travel experience. I’m incredibly proud of how we executed on that vision.”

Jason Ross — Manager of online and mobile experience, Hawaiian Airlines

Hawaiian Airlines app showing flight details for a trip from PDX to SFO, including flight number, times, seat assignment, and a photo of a coastline under text "Trip Details.A smartphone screen showing the Hawaiian Airlines app with a trip from Portland (PDX) to Kahului (OGG) details, option to check-in, and various promotional offers.A Hawaiian Airlines app screen displays a flight booking confirmation. Text includes a trip is booked with a payment, trip ID, and itinerary details for a round trip from New York to Miami.
Hawaiian Airlines app check-in screen showing options: Type (confirmation code, ticket number, etc.), Scan (boarding pass, passport), and Swipe (credit card). Language options at the bottom.
Digital boarding pass for a flight to San Francisco, available on the Hawaiian Airlines app, indicating the user is checked in. Instructions include going to bag drop, going through security, and proceeding to Gate 5A. Boarding starts in 50 minutes.
A person holds a smartphone displaying a digital boarding pass with a QR code on the Hawaiian Airlines app.

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Image Attribution

1

Images from Hawaiian Airlines

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