Hawaiian Airlines
An app and check-in kiosk for smooth and worry free travel to paradise.
Summary
Hawaiian Airlines and ArcTouch collaborated on an app and a check-in kiosk designed to alleviate day-of-travel stress and help guests have a smooth journey to paradise.
The app features a personalized home screen experience that intelligently surfaces key travel information at just the right time.
The kiosk makes self-service check-in at the airport a breeze, and an Alexa voice skill provides pre-travel guidance, like TSA wait times.
Check-in and get your boarding pass
The app helps passengers check in quickly and avoid ticket lines. Digital boarding passes are easily accessible, even when offline.
Get real-time flight updates
Passengers receive timely notifications of any changes in the flight status, such as gate changes or departure delays.
Enjoy a smooth trip to paradise
The app features turn-by-turn walking directions to the gate and baggage claim, along with real-time chat with customer service.
Highlights
Book flights and explore island destinations
Save time with self-service check-in
Walking directions to gate and baggage claim
Watch movies and TV shows in-flight
Live baggage tracking from plane to carousel
Cross-platform Xamarin app for iOS and Android
Cross-platform
Xamarin app for iOS and Android
Connected App
Inflight Entertainment integration
Location-aware
Terminal directions uses current location
“Working with ArcTouch, we rigorously focused on improving the day-of-travel experience. I’m incredibly proud of how we executed on that vision.”
Jason Ross — Manager of online and mobile experience, Hawaiian Airlines
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Image Attribution
1
Images from Hawaiian Airlines
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