WANTED: Thinkers, Builders & Dreamers

For over 15 years, ArcTouch has created lovable apps, websites, and connected experiences for world-class companies, leading brands, and innovative startups. See some of our work.

• Create lovable products, the perfect blend of something useful and delightful that forges meaningful connections with users.
• Be a lovable company where amazing teams of diverse individuals collaborate every day to create something we can be proud of.

Leading Strategy, People, and Innovation 🚀

Role expectations:

• Lead, coach, and hold your team of first-line managers accountable for their teams' performance.
• Oversee headcount planning and resource allocation.
• Translate the company strategy for your managers and hold them accountable for delivering results.
• Partner with Sales and Executives in pre-sales meetings, proposals, and strategic deals.
• Identify new service lines and account growth opportunities.
• Oversee the delivery of your department's entire project portfolio, ensuring high standards of quality and service.
• Conduct strategic client meetings to assess performance, gather feedback, and continuously improve the value your team delivers.
• Collaborate with the AI Director to co-create an AI strategy for your department.
• Translate cutting-edge AI advancements into practical new efficiencies or potential service offerings for the business.
• Define the department's technical vision by establishing high-level standards, architectural principles, and a clear innovation roadmap.

On a typical day with us, you will:

• Engage in meaningful 1:1 conversations with your managers, understanding their needs, challenges, and aspirations to help them grow as leaders.
• Collaborate with other Directors to align strategies, resolve cross-functional dependencies, and drive systemic improvements across the company.
• Analyze departmental health and performance metrics to identify trends and propose improvements.
• Provide technical and strategic insights in meetings with prospective clients to help them understand our team's value and capabilities.
• Act as the final point of escalation for a critical client issue, taking ownership of the resolution and ensuring long-term client satisfaction.